Case Study

Electric Utility Company

Database Performance Tuning. Asia Pacific region.

Objectives

Major electric utility company in Asia Pacific was experiencing problems with a GIS application that was running on top of Oracle database. Several hundred users were not able to perfrom their daily tasks in reasonable times.

Pontis' solutions and actions

Upon providing deep analysis of user response time breakdowns, Pontis offered reconfiguration of database, hardware and application. We also introduced regular database and application maintenance procedures that ensure the stable performance.

Results

Application and database reconfiguration brought the performance back to normal and even exceeding expected levels.
Our experts transferred their knowledge and skills to application support personnel at customer's IT department through the series of trainings and on-job coaching.